Living Water Recovery Last updated: July 2026
Introduction
Living Water Recovery (“we,” “us,” or “our”) operates livingwaterrecovery.org, a nonprofit directory that helps families and individuals find drug and alcohol treatment and substance use recovery facilities. This Privacy Policy explains how we collect, use, and protect information when you visit our website.
We are committed to protecting your privacy. We do not sell personal information. We do not use directory browsing behavior to target individuals in crisis with advertising.
Information we collect
Information you provide
If you contact us (for example, to report a listing error or ask a general question), we may collect:
- Name and email address
- Message content you send us
- Any other information you choose to include
We do not ask you to submit health diagnoses, treatment history, or other protected health information through this website.
Information collected automatically
When you visit our site, standard web technologies may collect:
- IP address (often anonymized by analytics tools)
- Browser type and device information
- Pages viewed and general site usage
- Referring URL (how you arrived at our site)
- Cookies and similar technologies (see below)
Directory listings
Facility names, addresses, phone numbers, and related information displayed in our directory come from public sources, primarily SAMHSA FindTreatment.gov. That information describes treatment facilities, not visitors to our website.
How we use information
We use information we collect to:
- Operate and maintain the directory website
- Respond to inquiries and listing correction requests
- Improve site performance, content, and navigation
- Protect against spam, abuse, and security threats
- Comply with legal obligations
We do not use your information to sell leads to treatment facilities or referral brokers.
Cookies and analytics
Our website may use cookies — small files stored on your device — to remember preferences and understand how visitors use the site.
We may use analytics services (such as privacy-focused or standard web analytics) to measure traffic and improve the directory. You can control cookies through your browser settings. Disabling cookies may affect some site features.
If we use advertising or social media embeds in the future, we will update this policy to describe those tools.
Third-party services
Our site is hosted on third-party infrastructure and may use services such as:
- Web hosting (e.g., Hostinger)
- WordPress and GeoDirectory (directory software)
- Email or contact form providers
- Analytics providers
These providers process data according to their own privacy policies. We choose providers that support secure hosting and reasonable data practices.
External links (facility websites, SAMHSA, crisis helplines) are governed by those organizations’ policies, not ours.
Health information and HIPAA
Living Water Recovery is a public information directory, not a healthcare provider or covered entity under HIPAA. We do not provide medical treatment and do not maintain medical records about visitors.
Please do not send us sensitive health information by email or contact form. If you are in crisis, call 988 or 911 rather than using this website for emergency communication.
Children’s privacy
Our directory is intended for general public use, including adults seeking care for themselves or family members. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.
Data retention
We retain contact form submissions and correspondence as long as needed to respond and maintain records, typically no longer than necessary for those purposes. Server logs and analytics data are retained according to our hosting and analytics providers’ schedules.
Your choices and rights
Depending on where you live, you may have rights to:
- Request access to personal information we hold about you
- Request correction or deletion of your information
- Opt out of certain analytics or marketing cookies where applicable
To exercise these rights, contact us using the information below. We will respond within a reasonable time.
Data security
We use reasonable technical and organizational measures to protect information, including HTTPS encryption, access controls, and reputable hosting. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above will reflect changes. Continued use of the site after updates constitutes acceptance of the revised policy.
Contact us
Questions about this Privacy Policy or our data practices:
Living Water Recovery Email: info@livingwaterrecovery.org Website: livingwaterrecovery.org